Returns & Refunds

📦 Return Policy

We want you to love your purchase. If you're not completely satisfied, you can return most items within 30 days of delivery.

Eligibility Criteria:

• Items must be unused and in original condition
• Original tags and packaging must be intact
• Returns must be initiated within 30 days of delivery
• Proof of purchase (order number) is required

Non-Returnable Items:

• Personalized or customized items
• Digital products (software, e-books)
• Gift cards
• Intimate apparel (for hygiene reasons)
• Opened software and electronics (unless defective)

🔄 How to Return an Item

1. Log into your account and go to "My Orders"
2. Select the item you wish to return
3. Choose return reason from the dropdown menu
4. Print the return label provided
5. Pack the item securely with original packaging
6. Drop off at any authorized shipping location

📌 Return shipping is free for defective items. For other returns, return shipping costs will be deducted from your refund.

💰 Refund Process

• Processing Time: 5-10 business days after we receive your return
• Refund Method: Original payment method
• Bank Processing: Additional 3-5 business days depending on your bank
• You'll receive an email notification when your refund is processed